Privacy Policy

We are HOOBAHOO TECHNOLOGIES PRIVATE LIMITED, doing business as Reflecc ("Company," "we," "us," "our"), committed to protecting the privacy of our users ("you," "your") and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you register for the Service, we collect your name, email address, phone number, billing information, and other details you provide.
• Support Requests: Information you provide when contacting our support team.

1.2 Information Collected Automatically

• Usage Data: Information about your interactions with the Service, such as pages viewed, features used, and time spent on the platform.
• Device Information: Information about the device you use to access the Service, including IP address, operating system, browser type, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your use of the Service and improve functionality.

1.3 Information from Third Parties

We may receive information about you from third-party integrations or services you connect to the platform.

2. How We Use Your Information

• To Provide and Improve the Service: Deliver the Service and customize your experience.
• To Communicate with You: Send transactional and promotional messages, updates, and notifications.
• To Ensure Security: Detect and prevent fraudulent or unauthorized activity.
• To Comply with Legal Obligations: Fulfill any applicable legal or regulatory requirements.
• To Train and Enhance Our AI/ML Models: We may use your data to train and improve our algorithms and machine learning models to provide better and more personalized services. Rest assured, your data will not be shared publicly or disclosed to third parties for their independent use. All such processing is performed securely and in a way that respects your privacy and ensures the data is anonymized or aggregated wherever possible to protect your identity.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who assist in providing the Service (e.g., hosting, analytics, payment processing).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Obligations: We may disclose information if required to do so by law or in response to valid legal requests.
• With Your Consent: We will share information with third parties when you explicitly authorize us to do so.

4. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion of your data, we will take reasonable steps to delete your information, except where retention is required by law.

5. Your Rights and Choices

• Access and Update: Request access to or updates of your personal information.
• Data Portability: Request a copy of your information in a portable format.
• Deletion: Request that we delete your personal information.
• Opt-Out: Opt-out of marketing communications by following the instructions in our emails.

To exercise your rights, contact us at support@reflecc.com.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. International Data Transfers

If you are accessing the Service from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction.

8. Children's Privacy

The Service is not intended for individuals under the age of 18 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" above.

10. Contact Us