Refund Policy

We are HOOBAHOO TECHNOLOGIES PRIVATE LIMITED, doing business as Reflecc ("Company," "we," "us," "our"), strive to provide the best possible experience for our users. However, we understand that situations may arise where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds are issued for our Software-as-a-Service (SaaS) products.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If the software fails to perform as advertised due to technical errors, and our support team is unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly or for services you did not purchase.
• Cancellation Within a Trial Period: If you cancel your subscription during the free trial period (if applicable) and have not used premium features beyond the trial limitations.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of Mind: Refunds will not be granted for a change of mind after the purchase or subscription renewal.
• Failure to Cancel on Time: If you fail to cancel your subscription before the renewal date, you will be charged for the next billing cycle.
• Violation of Terms of Service: Refunds are not available if you breach our Terms of Service.
• Third-Party Purchases: Refund requests for purchases made through third-party platforms must be addressed directly with the third-party provider.

3. Refund Process

To request a refund, follow these steps:

1. Submit a Request: Email us at support@reflecc.com.
2. Review Process:
   • Refund requests are reviewed on a case-by-case basis.
   • Our team will respond within 2 business days to confirm receipt of your request.
3. Refund Decision:
   • Approved refunds will be processed within 10 business days.
   • Refunds are issued to the original payment method.

4. Prorated Refunds for Annual Subscriptions

For annual subscription plans, refunds may be issued on a prorated basis if the cancellation occurs within the first 180 days of the subscription period. No refunds will be provided for cancellations beyond this timeframe.

5. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

Note: This Refund Policy may be updated from time to time. Please review it periodically to stay informed about our refund practices. Your continued use of our services signifies your acceptance of the terms in this policy.

Reflecc reserves the right to deny refund requests that do not meet the terms outlined in this policy. Thank you for choosing our services!